Terms & Conditions

Last Updated: 2 October 2026

Welcome to Cuddbi. These Terms & Conditions govern your use of the Cuddbi website, products, services and any purchases made through our website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or purchase products from Cuddbi.

1. About Cuddbi

Cuddbi is an online store operated by:

Business/Legal Name: Not provided
Trading Name: Cuddbi
Registration Number: Not specified
VAT Number: Not specified
Email: cuddbisa@gmail.com
Physical Address: 923 Newport Rd, Port Edward
Website: https://squishaven.onrender.com

Where applicable, references to “Cuddbi”, “we”, “us” or “our” mean the business operating Cuddbi. References to “you”, “your” or “customer” mean the person using our website or purchasing our products.

2. Using our website

You agree to use this website lawfully and not to:

• Use the website for fraudulent or unlawful purposes;
• Attempt to gain unauthorised access to our systems;
• Interfere with the operation or security of the website;
• Submit false, misleading or fraudulent information;
• Copy, reproduce, distribute or commercially exploit our website content without permission;
• Use automated systems to abuse, disrupt or overload the website; or
• Attempt to circumvent security, payment or other technical measures.

We may restrict or suspend access to the website where reasonably necessary to protect our customers, business, systems or other users.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on the website are accurate.

However, minor differences may occur between product images and the actual product, including differences caused by lighting, photography, screen settings or manufacturing variations.

We reserve the right to correct genuine errors or inaccuracies on the website.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable South African law.

4. Product availability

Products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you and may provide an appropriate solution, including a refund where applicable.

We reserve the right to discontinue products at any time.

5. Prices

All prices displayed on the website are in South African Rand (ZAR), unless stated otherwise.

Prices are subject to change without notice. However, once an order has been validly accepted, Cuddbi will honour the applicable price subject to applicable law.

Where applicable, taxes, delivery charges or other charges will be displayed before completion of the purchase.

6. Orders

Placing an order through the website constitutes an offer to purchase the selected products.

An automated order confirmation does not necessarily constitute acceptance of the order.

Cuddbi may decline or cancel an order where permitted by law, including where:

• A product is unavailable;
• There is an obvious pricing or product description error;
• Payment cannot be successfully verified;
• We reasonably suspect fraud or unauthorised activity; or
• There is another legitimate reason recognised by applicable law.

If we cancel an order after payment has been received, we will process an appropriate refund where required.

7. Payment

Payments are processed through the payment provider(s) made available on the website.

Cuddbi does not intentionally store complete payment-card numbers or CVV/security codes unless specifically required and lawfully permitted.

Payment information may be processed by third-party payment providers according to their own terms and privacy policies.

You confirm that you are authorised to use the payment method used for your purchase.

8. Delivery

We will provide applicable delivery information during checkout or in your order confirmation.

Delivery times are estimates unless expressly stated otherwise.

Delivery may be delayed by circumstances outside our reasonable control, including courier delays, strikes, severe weather, customs processes, public emergencies, technical failures or other events beyond our reasonable control.

Where a delivery problem occurs, please contact us at:

Email: cuddbisa@gmail.com

Nothing in this section limits any rights you may have under applicable law.

9. Returns, refunds and cancellations

Returns, refunds, cancellations and exchanges will be handled in accordance with applicable South African law and any additional return policy published by Cuddbi.

Where the law gives you a right to cancel, return, repair, replace or receive a refund, Cuddbi will honour that right.

Certain products may be subject to lawful exceptions or special return conditions.

For a return or refund request, contact:

Email: cuddbisa@gmail.com

Please include your order number and a description of the issue.

10. Damaged, defective or incorrect products

If you receive a product that is damaged, defective, materially different from what you ordered, or otherwise gives rise to a legal remedy, please contact us as soon as reasonably possible.

We may request photographs, videos or other reasonable information to investigate the issue.

Nothing in these Terms & Conditions removes or limits any consumer rights that apply under South African law.

11. Third-party suppliers and service providers

Cuddbi may use third-party businesses and service providers to operate the store, including payment processors, hosting providers, delivery companies, technology providers, analytics providers and suppliers.

Where applicable, these third parties may process information or provide services necessary to fulfil your order.

Cuddbi remains responsible for its obligations to customers to the extent required by applicable law.

12. Intellectual property

Unless otherwise stated, the Cuddbi website and its content, including logos, branding, text, graphics, photographs, designs, software and other materials, belong to or are licensed to Cuddbi.

You may use the website for personal and lawful purposes.

You may not reproduce, modify, distribute, sell, publish or commercially exploit Cuddbi content without our prior written permission, except where permitted by law.

13. User content

If you submit reviews, photographs, comments or other content to Cuddbi, you confirm that:

• You have the necessary rights to submit the content;
• The content does not unlawfully infringe another person’s rights;
• The content is not fraudulent, defamatory or unlawful; and
• The content does not contain malicious software.

You grant Cuddbi a non-exclusive licence to use, reproduce and display such content for purposes connected with operating and promoting Cuddbi, subject to applicable law.

We may remove content that violates these Terms & Conditions or applicable law.

14. Website availability

We aim to keep the website available and functioning properly but do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security incidents or circumstances outside our reasonable control.

15. External links

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, availability, privacy practices or policies of third-party websites.

Your use of third-party services is subject to their own terms and policies.

16. Limitation of liability

To the maximum extent permitted by applicable law, Cuddbi will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products.

However, nothing in these Terms & Conditions excludes, restricts or limits liability where such exclusion, restriction or limitation is prohibited by applicable law.

In particular, nothing in these Terms & Conditions is intended to exclude or limit statutory consumer rights, liability for fraud, or liability that cannot be limited by law.

17. Indemnity

To the extent permitted by law, you agree to indemnify Cuddbi against reasonable losses, claims, damages and expenses arising from your unlawful use of the website, fraud, intentional misconduct, or violation of these Terms & Conditions.

This clause does not apply to the extent that the relevant loss results from Cuddbi’s own conduct where the law does not permit such liability to be transferred to you.

18. Force majeure

Cuddbi will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, strikes, government action, telecommunications failures, power failures, cyber incidents, supplier failures, courier failures or other events beyond our reasonable control.

This clause does not remove any rights or remedies that cannot lawfully be excluded.

19. Fraud and security

We may take reasonable steps to detect and prevent fraudulent, suspicious or unauthorised transactions.

Orders may be delayed or cancelled where reasonably necessary to investigate suspected fraud or protect customers and Cuddbi.

Nothing in this section prevents a customer from exercising rights available under applicable law.

20. Privacy

Your use of Cuddbi is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

21. Changes to these Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Changes will not remove rights that have already accrued or otherwise operate contrary to applicable law.

22. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court or other dispute-resolution body having appropriate jurisdiction, subject to any mandatory consumer rights and dispute-resolution mechanisms available under South African law.

23. Contact us

If you have questions, complaints or requests concerning these Terms & Conditions, contact:

Cuddbi
Email: cuddbisa@gmail.com
Address: 923 Newport Rd, Port Edward

We will make reasonable efforts to respond to customer enquiries and complaints.

Last Updated: 2 October 2026