Shipping & Delivery Policy

Last Updated: 2 October 2026

This Shipping & Delivery Policy explains how Cuddbi handles the delivery of orders placed through our website.

1. Delivery time

Cuddbi's standard estimated delivery time is:

8–10 business days

Delivery times are estimates and are calculated from the date your order has been processed and dispatched.

Orders may occasionally take longer due to circumstances outside Cuddbi's reasonable control, including courier delays, customs procedures, severe weather, public holidays, strikes, address problems, failed delivery attempts, technical problems or other unforeseen circumstances.

2. Order processing

Orders are normally processed after successful payment confirmation.

You will receive relevant order and/or delivery information using the contact details provided during checkout.

Incorrect or incomplete customer information may result in delivery delays.

3. Delivery address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please ensure that your:

• Full name;
• Street address;
• Suburb;
• City/town;
• Postal code; and
• Contact number

are correct when placing your order.

Cuddbi is not responsible for delays resulting solely from incorrect or incomplete information supplied by the customer, subject to applicable law.

4. Failed delivery

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the delivery cannot reasonably be completed, or another delivery failure occurs, Cuddbi may contact the customer to arrange the next appropriate step.

Depending on the circumstances, Cuddbi may offer the customer:

• A resend of the product; or
• A refund, where applicable.

If a resend is requested and the original product is returned to Cuddbi or otherwise becomes available for re-delivery, we may arrange another delivery.

Where the failure was caused by incorrect information supplied by the customer, additional delivery arrangements or costs may apply to the extent permitted by law.

5. Lost or undelivered orders

If an order does not arrive within a reasonable period after the estimated delivery timeframe, please contact us.

We may investigate the shipment with the relevant delivery provider.

If an order is confirmed as lost or otherwise cannot reasonably be delivered, Cuddbi will provide an appropriate remedy, which may include a replacement/resend or refund, subject to applicable law.

6. Tracking

Where tracking information is available, Cuddbi may provide the customer with tracking information.

Tracking information is provided for convenience and may be subject to updates or delays by the relevant delivery provider.

7. Damaged deliveries

If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.

Please do not dispose of the packaging until the matter has been investigated where reasonably possible.

Any applicable statutory consumer rights remain unaffected.

8. Delivery delays

Cuddbi aims to meet the estimated delivery timeframe but cannot guarantee an exact delivery date unless expressly agreed otherwise.

Where a delay occurs, we will make reasonable efforts to assist you.

Nothing in this policy limits any right you may have under applicable South African law.

9. International delivery

Unless specifically stated on the website, Cuddbi's standard delivery service is intended for the delivery areas displayed during checkout.

Where international delivery is offered, additional customs duties, taxes or charges may apply and may be the customer's responsibility where legally applicable.

10. Contact

For delivery questions, contact:

Cuddbi
Email: cuddbisa@gmail.com
Address: 923 Newport Rd, Port Edward

Last Updated: 2 October 2026