Privacy Policy

Last Updated: 2 October 2026

Cuddbi collects only the information needed to operate the shop, fulfill orders, protect the store, and improve the customer experience. This policy explains what we collect, how we use it, and your choices.

Information we collect

• Account details such as name, email address, password hash, age, and account role.
• Order information including shipping address, phone number, item details, totals, and order history.
• Contact requests, including your name, email address, selected support topic, optional order number, and message.
• Session and cookie data used to remember your cart, keep you signed in, and support shopping functionality.
• Support and security information such as browser, device, IP address, and usage data when needed to maintain the service.

How we use information

We use your information to create and manage your account, process orders, arrange shipping, respond to contact requests, contact you about your purchases, protect against fraud, and maintain site security. Contact form messages are stored in our order-management database and made available to authorised store administrators so we can respond. We may also use aggregated usage data to improve the store experience.

Cookies

Cookies help us remember your cart, keep you signed in, and improve performance. Some cookies are required for store features; optional cookies are used only to improve the experience. You can reject optional cookies from the banner or your browser settings, though some features may be limited.

Data sharing

We do not sell personal information. We may share data with payment providers, shipping carriers, security and fraud tools, and legal or regulatory authorities when required by law or to protect the store and its customers.

Minors

We do not knowingly collect information from users under the age of 15. Account creation is blocked for users under 15.

Retention

We keep account and order data for as long as needed to provide service, handle returns and support, meet legal obligations, and defend against disputes or fraud.

Contact

If you have questions about this policy, contact:

Cuddbi
Email: cuddbisa@gmail.com
Address: 923 Newport Rd, Port Edward