Payment Policy

Last Updated: 2 October 2026

1. Payment processing

Cuddbi uses Stitch Express as a third-party payment service provider to process payments made through our website.

When you complete a purchase, your payment may be processed through Stitch Express and its associated payment infrastructure.

Stitch Express provides payment processing services to merchants and supports payment methods including card payments and other methods that may be enabled by Cuddbi.

2. Payment currency

Unless otherwise stated at checkout, Cuddbi prices and transactions are processed in South African Rand (ZAR).

3. Payment security

Cuddbi does not intentionally store complete payment-card numbers or CVV/security codes on its own systems where those details are handled by our payment provider.

Stitch states that its card transactions use 3D Secure authentication and that Stitch is PCI DSS Level 1 certified.

However, no online payment system can be guaranteed to be completely risk-free.

4. Payment confirmation

An order is considered paid once Cuddbi receives confirmation that the relevant payment has successfully been processed.

A failed, reversed, cancelled or incomplete payment does not constitute successful payment for an order.

5. Failed payments

If a payment fails, you may attempt the transaction again using an available payment method.

Cuddbi is not responsible for failures caused by a customer's bank, card issuer, payment provider, internet connection or other third-party system.

6. Fraud prevention

Cuddbi may use reasonable measures to detect and prevent fraudulent or unauthorised transactions.

We may delay, reject or cancel a transaction where reasonably necessary to investigate suspected fraud or protect Cuddbi, customers or payment systems, subject to applicable law.

7. Refunds

Where a refund is approved or legally required, Cuddbi will process the refund through the applicable payment system.

Stitch Express currently states that refunds can be processed through its platform and that refunds generally take 3–12 working days to reflect in the customer's account after confirmation, depending on the payment/banking system.

Actual processing times may vary.

8. Payment disputes

If you believe a payment was made incorrectly or you do not recognise a transaction, contact Cuddbi immediately at:

Email: cuddbisa@gmail.com

We may investigate the transaction with our payment provider.

9. Contact

Cuddbi
Email: cuddbisa@gmail.com
Address: 923 Newport Rd, Port Edward

Last Updated: 2 October 2026